Last Updated on Nov 19, 2019. This Privacy Policy is effective Nov 19, 2019 for all users.

We are Tycmedia (an owner and operator of Find in Ottawa directory) – a company based in Ottawa, Ontario, Canada – referred to in this document also in the terms of “Services” (web and email functionalities), “we”, “us” or “our”.

This Privacy Policy describes our policies on collection, use and disclosure of information collected about you during your interaction with the Services.

When you use the Services, you consent to our collection, use, and disclosure of information about you as described in this Privacy Policy.


The information we may collect about you when you use our Services is used to provide the Services’ functionality, process your requests, improve our quality, facilitate the research and analysis, personalize your experience, track usage of the Services, provide customer support, market the Services, send you messages, back up our system, allow for disaster recovery, facilitate our security functionalities and comply with our legal obligations. In any case, any information must be processed initially through our servers and stored for sufficient time to process it, even though it is not intended to be retained.

  1. Account information: When register for a Tycmedia account, we may use and store the information provided during the process; this may be your full name, email address, postal code and physical address. You can always modify information associated with your account through “My Account” settings.
    When you suspect that someone has created an account pretending to be you, you can request its removal by contacting us at and providing us with sufficient information identifying you as the true claimant of the account in question.
  2. Public Content: The information provided by you during the edits to your business listing information as well as your account profile (first name and last initial, city and moth and year joined) are intended to be available for viewing publicly.
  3. Communications: When you register your account and interact with the Services (eg providing your email address in your business listing) you are opting to receive messages from other users, businesses and Tycmedia.
  4. Embedded content from other websites: This site includes embedded videos. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
  5. Contact forms: We use data you provided on the contact forms for customer service and marketing purposes.
  6. Payments: We do not store any information regarding your credit card number and its expiry date. All the financial transactions are facilitated by third party services, PayPal and Stripe, that collect all the information required to process the payments and are following their own comprehensive Privacy Policies. We collect, however, such information as your name, phone number, business address, shipping address or email address in order to process your transaction, send communications about them to you, and populate forms for future transactions. The following are links to PayPal’s Privacy Policy and Stripe’s Privacy Policy.
  7. Activity: We may store information about your interactions with the Services such as your search activity, the pages you view, the date and time of your visit and purchases you make through the Services; as well as information such as your browser type, type of device used, browser language, IP address, SSID, mobile carrier, phone number, unique device identifier, advertising identifier, location (including geolocation, beacon based location, and GPS location), and requested and referring URLs and mobile applications.
  8. Point of access: You may interact with us using different points of access (eg. mobile phones, tablets or computers). The data we collect and store from those interactions may be cross-referenced and combined.
  9. Legal Basis: Normally the information is collected from you because you gave us your consent to do so, we need it to enter into a contract with you and when we need the information to perform our functions as a business, your data protection rights and freedoms being always our guiding principle. In some cases, our legal obligations would require us to collect data from you to protect you and others from any possible wrongdoing related to using our Services. You can always contact us at to clarify the legal basis for the information being collected


We, and third parties with whom we cooperate may use software functionalities such as web beacons, tags, scripts, local shared objects such as HTML5 and Flash, advertising identifiers and similar technology (collectively referred to as “Cookies”) in connection with your use of the Services, third party websites, and mobile applications. Cookies may reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit information about you and your use of the Services, such as your browser type, search preferences, IP address and the date and time of your use. Cookies may be intended to be stored for a prolonged period of time or only during an individual interaction with the Services..

The purposes for which we use Cookies in the Service may include:

  1. Processes, Preferences and Notifications: Intended to adapt the Services’ functionalities to your needs.
  2. Authentication, Security, and Compliance: Intended to prevent fraud, protect your data from unauthorized use by other parties, and comply with legal requirements.
  3. Analytics: Intended to help us fulfill our goals as a business in interactions with you.
  4. Advertising: Intended to gather relevant information on your online activities to provide you with most relevant ads while interacting with various Internet functionalities (see COOKIES below)

The devices that you use to interact with our Services have options that allow you to set some Cookie preferences, that, however, may affect some functionalities of the Services.


Third parties may receive information about you as follows:

  1. Advertisers: Third parties (eg Facebook or Google) and/or our advertising partners can use cookies which include information on your online activities in our and/or different sites and use this information to provide ads in our Services or in other sites about products or services that may be of interest to you.

    Tycmedia uses third party cookies from the following:

    Google Inc, which are used for the aforementioned statistical and advertising purposes.

    Facebook Inc, which are used for the aforementioned statistical and advertising purposes.

    You may allow, block or disable the cookies installed on you device in you browser’s settings (computer or mobile device)

    Also you can opt-out from Google Analytics for advertising purposes by visiting installing the Google Analytics opt-out add-on for your browser.

  2. Service Providers: In some cases we may use third party providers to provide some of the functionalities of our Services as well making sure our business functions properly. They may include eg communications and hosting services, network security, technical and customer support, tracking and reporting functions, quality assurance testing, payment processing, our own marketing of the Services, business analytics and SEO.
  3. Legal Requirements: We may need to disclose information about you if we are required by law to comply with any investigation requirements  (legal processes and law enforcement instructions and orders). We may also disclose such information if it would help us to prevent, investigate or identify any possible wrongdoing while interacting with our Services.
  4. Links to External Services: On our www pages we may provide links to other third party services that may be of interest to you. We do not share any information with them about you. When you choose to use their services you are subject to their privacy practices.


You can close your account by clicking contacting us at We may keep information about you for the purposes defined under this Privacy Policy unless prohibited by law. Please note that users cannot remove their business listings by closing their account.


The Services are intended for general audiences and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information without parental consent, please contact us at If we become aware that a child under 13 has provided us with personal information without parental consent, we take steps to remove such information and terminate the child’s account.


We use various safeguards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.


If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. You may contact us at concerning our Privacy Policy. We will take such steps as we deem necessary to confirm your identity before sharing any personal data with you. We will respond to proper and confirmed requests relating to personal data within 30 days, or as otherwise required by applicable law.


We may revise this Privacy Policy from time to time. If we make substantive changes to this Privacy Policy, we will notify you by email or by posting a notice on the Service prior to or on the effective date of the changes. By continuing to access or use the Service after those changes become effective, you acknowledge the revised Privacy Policy.



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